Frequently Asked Questions
It’s a big project, and we know that choosing the right roofer can be intimidating. Before working with a new roofing contractor, ask them the following questions.
What to Ask A Roofer
Repairing or replacing a roof is a big event, so it’s important to do your research. Before hiring a roofer, you’ll want to know who you are working with. To help you with your search, we’ve put together a list of questions to ask before making a decision. Let’s take a look at what you need to know:
Are you licensed and insured?
Finding out about the education and credentials your roofer has, and whether your roofer has insurance, is a great first question. A licensed roofer should be qualified to do the work you request, and insurance will protect you in the event of a problem.
Different cities and states have different licensing requirements. If you are unsure about a roofer’s credentials, you can verify a roofer’s license at the local licensing office. Also, insurance in the form of worker’s compensation, and liability insurance are necessary. Worker’s comp covers the employees on your property, and general liability insurance covers your actual property. You can contact the insurance company to verify whether your roofer has insurance.
We here at Central Homes Roofing are licensed and insured, which helps protect our employees as well as your property and your money.
Do you collect any money upfront?
In some cases, especially when working with roofing companies from out-of-town, asking for pre-payment can be a red flag. If you are unsure about the legitimacy of a roofing company that is asking for money upfront, we recommend consulting testimonials from real previous customers or simply avoiding working with them at all.
At Central Homes Roofing, we never collect money upfront. It’s important to us that you feel 100% satisfied with the job done before you pay a cent.
Do you provide a written estimate?
Ask your contractor if they will provide their estimates in writing. Make sure that you have a detailed estimate before signing any contract. The cost of both the removal of the old roof removal, as well as the addition of the new one should be properly documented.
We always provide a detailed estimate of the contract within 24 hours, to avoid any surprises with your money.
Do you have your own employees who work on the roof or do you sub-contract?
It is important to know whether your roofing contractor uses subcontractors. If your roofer uses subcontractors, you will have to do ask the subcontractors all the same questions you would ask your roofer. You should research who the subcontractors are, whether they are licensed and have insurance, and whether they have references.
At Central Homes Roofing, we have our own employees and we do not work with subcontractors. So you’ll know exactly what to expect, and what you are paying for.
In the event of an insurance claim, what will I have to pay?
It’s important to understand what will happen in the event of a problem. Talk to your roofer about filing insurance claims and how much it will cost you out-of-pocket in the event of a problem.
At Central Homes Roofing we guarantee that you, the customer, never pay out of pocket when filing an insurance claim. We work with every insurance company in the United States, and the only payment you will ever be responsible for is your deductible.
Will you remove my old roof?
Some roofing contractors will just shingle-over the old roof. This will definitely lead to higher costs in the future because the next time the roof is inspected, old and rotten wood may not just be detectable underneath the current shingles. Make sure that a roofer removes the old roof and a place a new one.
At Central Homes Roofing, we will remove your old roof when necessary and talk you through exactly the type of work that will be done. This will keep your future maintenance costs low.
How long will this job take?
Roofing jobs depend on a few factors—the roof size, the types of roof or shingles requested, and the current condition of the roof. Talk to your roofer about how long your job will take, to avoid any confusion.
Usually, a complete re-roofing takes 2-3 days with inspections. We will always give an estimate of how long the job will take before we start.
How do you inspect a roof?
Our team conducts a multipoint inspection, meaning we check every possible aspect of a roof. We take a look at:
- Life of shingles
- We look for granule loss, curled shingles, missing shingles, creased shingles and exposed fiberglass of the shingles We determine the age of shingles by looking at these categories.
- Granules protect the shingles from the sun. Once granules are gone the shingle will deteriorate quicker.
- Missing and creased shingles means wind storm. This causes leaks pretty quickly. Insurance covers full replacement of roof which we are experts at handling the claim.
- Exposed fiberglass means granules have been gone for a while and the sun has deteriorated the asphalt. The fiberglass holding everything together is peeking through. This shingle is on its last leg.
- Curled shingles is a sign of an older shingle.
We look for gaps, tears, exposed nails, weathering of the materials. Squirrels chew on lead pipes and after some time cause gaps which causes leaks. All of these things will cause leaks.
We check that valleys are free of debris. Debris can cause water to be held up and if water cant drain properly it will run left or right seeking proper drainage but finding it’s way underneath shingles.
We check for insufficient ventilation which causes the shingle to age quicker. The attic needs proper ventilation which helps keep your house and roof cooler.
We check proper flashing and sealing of all walls. These areas are susceptible to leaks if not sealed sufficiently or properly.
Do you offer financing?
Yes, we provide financing with low, fixed monthly payments & no prepayment penalties through Hearth. You can request up to $100,000 and the pre-qualification doesn’t affect your credit.
We hope these questions will aid you in your search for a roofer. We think it’s important for you to know the companies you work with, and the community they serve.
We here at Central Homes Roofing have been serving Central Florida for over 30 years. If you have any questions about our high-quality products or services, don’t hesitate to call us or come in for a chat.